Terms of Use



Terms  & Conditions of Sale

1. Application This page (together with the documents  referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website http://www.ccosupplies.co.uk (our site) to you. Please read these terms and conditions (Terms) carefully before ordering any  Products from The www.ccosupplies.co.uk  website. You should understand that by ordering any of  our Products, you agree to be bound by these Terms.

You should print a copy of these Terms for future reference.

2. INFORMATION ABOUT US We are www.ccosupplies.co.uk  (we or us). Our Business Head office address is:  19 Woodside Place, Glasgow, UK, G3 7QL. Our postal address for all correspondence about your order is our head office address.
Our Registered UK Limited Company Number is – SC173998
Our Registered UK Limited Company Address is – Homelea House, Faith Avenue, Quarriers Village, Bridge Of Weir, Renfrewshire, PA11 3SX.

3.  SERVICE  AVAILABILITY  The www.ccosupplies.co.uk website is only intended for use by people resident in the United Kingdom. We do not accept orders from outside of the United Kingdom.

4. YOUR STATUS By placing an order through our site, you warrant that:

  • you are legally capable of entering into binding  contracts; and
  • you are at least 18 years old; and
  • you are resident in the United Kingdom.

5. DELIVERY  We shall endeavour to inform you of estimated delivery dates when you place an order. Please note that we may not be able to provide next day delivery to certain areas. Delivery times are between 8.00am and 6.00pm and we cannot specify an exact time when we will deliver. The delivery driver needs to obtain a signature for all Products. Please state when ordering the floor level of your  delivery address if it is not at ground level. Please note we cannot deliver to PO Boxes or BFPO addresses.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US You can order Products from us at any time at the www.ccosupplies.co.uk website. You  can also order Products from us by phone on 0141 331 5300, our lines are open Monday to Friday 9am to 5pm (excluding  Bank Holidays).

Your order constitutes an offer to  us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been successfully ordered (the Order  Confirmation). The contract between us ( Contract) will only be formed when we send you the Order Confirmation.

If the Products that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed. If you do not want to keep the substituted Products within a reasonable timeframe from delivery you can cancel your order and we will arrange collection of such substituted Products from you.

7. PRICE AND PAYMENT The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include VAT.

Prices  are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. The www.ccosupplies.co.uk website contains a large number of Products and it is  always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing. Payment for all Products must be by credit or debit card. We accept payment by the following credit and debit cards: American Express, Visa, MasterCard, Solo and  Maestro. Please note that you must pay for the Products at the time you place your order.

8. RISK AND TITLE The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9.WARRANTY AND LIABILITY We warrant to you that any Products purchased from us through The www.ccosupplies.co.uk website are of satisfactory quality and reasonably fit for all the purposes for which products of such kind are commonly supplied.

Please note that the chair Products sold by us are not intended to be assembled with an electric screwdriver and if you do use an electric screwdriver for the assembly of chairs, this will void the warranty set out in these Terms in respect of such Products. Information regarding assembly services can be found on individual furniture ranges.

Warranty In the event that you purchased Products and you  have discovered that such Product is faulty within a reasonable timeframe from delivery by us, you can either contact the manufacturer of such Product and organise for the manufacturer to repair/replace/reimburse you for such faulty Product or you can notify us so that we can collect such faulty Product and arrange for a replacement/repair or refund of the price that you paid for the faulty Product.

If any of the following Products: printers, multi-function machines, scanners, fax machines, digital cameras, laptops, PCs, shredders, telephones, hard drives,  wireless networking, bluetooth adapters, widescreen monitors, TV/DVD, projectors, PC/laptop accessories i.e. mice/scroll tablets/keyboards/webcams, USB hubs, digital voice recorders, cash  registers, label machines, modem/routers (each a “Technology Product”) develops a fault within 30 days of receiving your order please contact the manufacturer and once they approve there is a fault please obtain a fault or case reference number, call us and we will arrange for the item to be collected. If you  have received your goods over 30 days, please follow the manufacturer’s instructions with regards to the return of the faulty Technology Product.

Please note that we advise you to contact the manufacturer since you may be entitled to the benefit of any applicable manufacturer’s warranty or guarantee.

Our Liability Our liability for losses you suffer as a result of us breaking the Contract is strictly limited to the purchase price of the Product that you purchased and any losses which are a foreseeable consequence of us breaking the Contract. Losses are foreseeable where they could be  contemplated by you and us at the time your order is accepted by us.

Notwithstanding anything else in these Terms, nothing in these Terms excludes or limits in any way our liability to you:

  • for death or personal injury caused by our negligence;
  • under section 2(3) of the Consumer Protection Act 1987;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to  exclude, or attempt to exclude, our liability.

10. OUR RETURNS POLICY Your rights in relation to faulty Products are set out above in Condition 9.

In addition your rights in Condition 9 and any other statutory rights that you may have, you have the right to cancel this Contract in relation to non faulty Products (other than in relation to Products that are personalised or perishable or video, audio or software Products which have been unsealed by you, or other Products which we have reasonably specified as non-returnable) and receive a refund from  us.

To do this, you must inform us that you wish to cancel within 30 calendar days, starting on the day after the Products are delivered to you.

If you  choose to cancel a Contract then you must return the Products to us at your cost. We advise you to ensure that the Products are adequately insured and that you take reasonable care of the Products whilst they are in your possession. Please note that we will cover the cost of you returning any Products that we may have provided as a  substitute for Products that you have ordered or any faulty Products returned to us pursuant to Condition 9.

11. WRITTEN  COMMUNICATIONS Applicable laws require that some of the information or communications we send to you should be in writing. When using our site,  you accept that communication with us will be mainly electronic. We  will contact you by e-mail or provide you with information by posting  notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Please note that our Contract and all communications between us will be in English“.

12. NOTICES All notices given by you to us must be addressed to The www.ccosupplies.co.uk website, 19 Woodside Place, Glasgow, UK, G3 7QL. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to  prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. TRANSFER OF RIGHTS AND OBLIGATIONS The Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. EVENTS OUTSIDE OUR CONTROL We will not be liable or  responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ( Force Majeure Event).

A Force  Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular  (without limitation) the following:

  • strikes, lock-outs or other industrial action.
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
  • fire, explosion, storm, flood, earthquake, subsidence,  epidemic or other natural disaster.
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • impossibility of the use of public or private telecommunications networks.
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our  performance under any Contract is deemed to be suspended for the period  that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our  reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. WAIVER If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

A waiver by us of any default shall not constitute a waiver of any subsequent default.

No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

16. SEVERABILITY If  any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. ENTIRE  AGREEMENT These Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms.

We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.

18. OUR  RIGHT TO VARY THESE TERMS AND CONDITIONS We have  the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in  technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

You will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those  policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by  you), or if we notify you of the change to those policies or these Terms  before we send you the Order Confirmation (in which case we have the  right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. LAW  AND JURISDICTION Contracts for the purchase of  Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Scottish law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Scotland.